Service knowhow in hospitality businessLaajuus (5 cr)
Code: MR00DU41
Credits
5 op
Objective
You learn to understand what hospitality consists of and become familiar with the customer journey.
You can identify the factors of service quality and the impact of quality on customers and on the business success.
You know how to behave in different customer service situations and take into account customers from different cultures, for example, Russian customers.
Content
What does hospitality consist of?
What are the factors of service quality and what does high-quality service consist of?
What does the quality of service mean to customers and companies?
How to behave in different service situations and with customers from different cultures?
Enrollment
08.04.2024 - 21.04.2024
Timing
28.10.2024 - 20.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
1 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 50
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Hanna Ukkola
- Laura Pulkkinen
Teacher in charge
Laura Pulkkinen
Groups
-
MRKT24SVTourism and service business, online studies
Objective
You learn to understand what hospitality consists of and become familiar with the customer journey.
You can identify the factors of service quality and the impact of quality on customers and on the business success.
You know how to behave in different customer service situations and take into account customers from different cultures, for example, Russian customers.
Content
What does hospitality consist of?
What are the factors of service quality and what does high-quality service consist of?
What does the quality of service mean to customers and companies?
How to behave in different service situations and with customers from different cultures?
Evaluation scale
1-5
Enrollment
08.01.2024 - 14.01.2024
Timing
04.03.2024 - 30.04.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
1 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 50
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Hanna Ukkola
- Laura Pulkkinen
Teacher in charge
Hanna Ukkola
Groups
-
MRMI24KVTourism and Service Business, online studies
Objective
You learn to understand what hospitality consists of and become familiar with the customer journey.
You can identify the factors of service quality and the impact of quality on customers and on the business success.
You know how to behave in different customer service situations and take into account customers from different cultures, for example, Russian customers.
Content
What does hospitality consist of?
What are the factors of service quality and what does high-quality service consist of?
What does the quality of service mean to customers and companies?
How to behave in different service situations and with customers from different cultures?
Evaluation scale
1-5
Enrollment
21.08.2023 - 01.09.2023
Timing
29.10.2023 - 24.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
1 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Hanna Ukkola
- Laura Pulkkinen
Teacher in charge
Hanna Ukkola
Groups
-
MRKT23SVTourism and service business, online studies
Objective
You learn to understand what hospitality consists of and become familiar with the customer journey.
You can identify the factors of service quality and the impact of quality on customers and on the business success.
You know how to behave in different customer service situations and take into account customers from different cultures, for example, Russian customers.
Content
What does hospitality consist of?
What are the factors of service quality and what does high-quality service consist of?
What does the quality of service mean to customers and companies?
How to behave in different service situations and with customers from different cultures?
Evaluation scale
1-5
Enrollment
06.04.2023 - 21.04.2023
Timing
28.08.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
RDI portion
3 op
Mode of delivery
Contact teaching
Campus
Mikkeli Campus
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Hanna Ukkola
- Laura Pulkkinen
Teacher in charge
Hanna Ukkola
Groups
-
MRMI22SPTourism and Service Business, full-time studies
Objective
You learn to understand what hospitality consists of and become familiar with the customer journey.
You can identify the factors of service quality and the impact of quality on customers and on the business success.
You know how to behave in different customer service situations and take into account customers from different cultures, for example, Russian customers.
Content
What does hospitality consist of?
What are the factors of service quality and what does high-quality service consist of?
What does the quality of service mean to customers and companies?
How to behave in different service situations and with customers from different cultures?
Evaluation scale
1-5
Enrollment
02.01.2023 - 15.01.2023
Timing
06.03.2023 - 30.04.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
1 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Hanna Pajari-Seppänen
- Hanna Ukkola
Groups
-
MRMI23KVTourism and Service Business, online studies
Objective
You learn to understand what hospitality consists of and become familiar with the customer journey.
You can identify the factors of service quality and the impact of quality on customers and on the business success.
You know how to behave in different customer service situations and take into account customers from different cultures, for example, Russian customers.
Content
What does hospitality consist of?
What are the factors of service quality and what does high-quality service consist of?
What does the quality of service mean to customers and companies?
How to behave in different service situations and with customers from different cultures?
Evaluation scale
1-5
Enrollment
22.08.2022 - 28.08.2022
Timing
24.10.2022 - 18.12.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
1 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Laura Pulkkinen
Teacher in charge
Laura Pulkkinen
Groups
-
MRMI22SPTourism and Service Business, full-time studies
-
MRKT22SVTourism and service business, online studies
Objective
You learn to understand what hospitality consists of and become familiar with the customer journey.
You can identify the factors of service quality and the impact of quality on customers and on the business success.
You know how to behave in different customer service situations and take into account customers from different cultures, for example, Russian customers.
Content
What does hospitality consist of?
What are the factors of service quality and what does high-quality service consist of?
What does the quality of service mean to customers and companies?
How to behave in different service situations and with customers from different cultures?
Evaluation scale
1-5
Enrollment
03.01.2022 - 16.01.2022
Timing
07.03.2022 - 01.05.2022
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
1 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
0 - 60
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Tuula Höglund
- Laura Pulkkinen
Teacher in charge
Tuula Höglund
Groups
-
MRMI22KVTourism and Service Business, online studies
Objective
You learn to understand what hospitality consists of and become familiar with the customer journey.
You can identify the factors of service quality and the impact of quality on customers and on the business success.
You know how to behave in different customer service situations and take into account customers from different cultures, for example, Russian customers.
Content
What does hospitality consist of?
What are the factors of service quality and what does high-quality service consist of?
What does the quality of service mean to customers and companies?
How to behave in different service situations and with customers from different cultures?
Evaluation scale
1-5