Modelling and visualization in service processes Laajuus (5 cr)
Code: MR00DU74
Credits
5 op
Objective
You know the basics of process thinking.
You know the basics of measuring service processes and the meaning of measuring in practice.
You can model processes and understand their different steps.
You know the tools of process development.
Content
What are the basics of process thinking?
How to apply process thinking in planning customers' service paths?
How to model / visualize processes?
How to measure process quality / effectiveness?
The course involves a practical project with a case company or organization (3 ECTS credits).
Enrollment
06.11.2023 - 17.11.2023
Timing
08.01.2024 - 30.04.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
RDI portion
3 op
Mode of delivery
Distance learning
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Tiina Tuovinen
Teacher in charge
Tiina Tuovinen
Groups
-
MRKT21SVTourism and service business, online studies
-
MRMI21SVTourism and Service Business, online studies
-
MRMI22KVTourism and Service Business, online studies
-
MRMI21SPTourism and Service Business, full-time studies
Objective
You know the basics of process thinking.
You know the basics of measuring service processes and the meaning of measuring in practice.
You can model processes and understand their different steps.
You know the tools of process development.
Content
What are the basics of process thinking?
How to apply process thinking in planning customers' service paths?
How to model / visualize processes?
How to measure process quality / effectiveness?
The course involves a practical project with a case company or organization (3 ECTS credits).
Evaluation scale
1-5