Human resource management in tourism and hospitality businessLaajuus (5 cr)

Objective

You understand the entirety of human resources and know the models and tools of human resource management.

You know the responsibilities and obligations of the supervisor and the employee, as well as the entities related to ethics.

You understand the recruitment and orientation processes and know how to develop them.

You understand the importance of interaction skills for a supervisor and know how to act in a leadership role in situations typical for managers.

Content

What are the areas of human resource management?

What kinds of models, tools, and legislation are there in human resource management?

What are the responsibilities and obligations of the supervisor and the employee?

What are the steps of the recruitment and orientation processes, and how can recruitment and orientation be developed?

How are diverse personnel managed?

How do you recognise different roles and behaviours and act constructively in interactive situations?

Evaluation

Students can

use professional concepts expertly in different situations.

evaluate the information sources critically.

work as a team member in expert roles in working life and notice and describe problems in the professional field.

evaluate operations in customer, user and target group situations.

choose appropriate models, methods, software and technologies and justify the choice.

promote the goal-oriented activities of the team.

critically apply the ethical principles of one's field in different situations