Quality and Environmental Management (5 cr)
Code: 299200814-3001
General information
Enrollment
20.08.2018 - 07.09.2018
Timing
27.08.2018 - 21.12.2018
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Department of Logistics and Marine Technology
Campus
Kotka Campus
Teaching languages
- Finnish
Degree programmes
- Degree Programme in Business Logistics
- Degree Programme in Logistics
Teachers
- Lassi Leppänen
- Eeva-Liisa Kauhanen
Teacher in charge
Lassi Leppänen
Groups
-
LL16S
-
LO16S
Objective
The student knows different quality viewpoints and basic quality improvement tools. The student knows the principles of the most common quality- and environmental systems.The student is familiar with logistics service quality dimensions in demand-supply chains and common quality indicators and can analyse logistics service quality.
Content
Viewpoints and dimensions of qualityTQMquality improvement toolsquality and environmental systemsISO9000, EFQM, EMAS. Viewpoints of logistis services and measuring service quality.
Location and time
The student can take the course together with an older study group
Materials
The material is informed in Moodle
Teaching methods
Scheduled track:
The student proceeds in accordance the timetable
Independent track:
The student can perform the course or part of it integrated in work life if he/she works in quality management tasks
Blended track:
The student can take the course together with an older study group
Employer connections
No practical training included in the course
Exam schedules
Service Quality: on 21.1.2019 and 4.2.2019
Completion alternatives
The student can perform the course or part of it integrated in work life if he/she works in quality management tasks
Student workload
The student´s work loud is in average about 135 h
Further information
The course consists of two parts: Quality and environmental management and Service quality
Evaluation scale
1-5
Assessment methods and criteria
Service quality: assessment is based on exams
Assessment criteria, fail (0)
Service quality: grade for one or both of the exams < 50 %
Assessment criteria, satisfactory (1-2)
Service quality: grade for the exams in total 50 - 69 %
Assessment criteria, good (3-4)
Service quality: grade for the exams in total 70 - 89 %
Assessment criteria, excellent (5)
Service quality: grade for the exams in total 90 - 100 %