Study Guide

Objective

You know the knowledge base of client assistance and case management in the social and health sector.
You identify the client's individual support needs as a bases for client assistance and case management.
You are aware of the importance of preventive approach and early support in the background of client assistance and case management.
You know how to study the client assistance and case management as a relationship that is built through interaction.

Content

What is the knowledge base of client assistance and case management and how do you apply it in different operating environments in the social and health sector?
What are the customer's individual support needs as the starting points for customer and service guidance?
How does the service promote the realization of a preventive approach and early support in the customer and working situation?
What is it like to suggest customer and service guidance as a constructive interaction and how do you apply it in demanding interaction situations?

Qualifications

Ei edellytetä edeltäviä opintoja

Materials

Ei muita opintojaksoon liittyviä opintoja.