Logistics service design (5 cr)

Code: LL00ED42-3001

General information

Enrollment: 06.04.2022 - 22.04.2022
Registration for the implementation has ended.

Timing: 05.09.2022 - 02.12.2022
Implementation has ended.

Number of ECTS credits allocated: 5 cr

Local portion: 5 cr

Mode of delivery: Contact learning

Unit: Department of Logistics and Marine Technology

Campus: Kotka Campus

Teaching languages: Finnish

Degree programmes: Degree Programme in Business Logistics

Teachers: Tuula Kuparinen

Teacher in charge: Tuula Kuparinen

Groups: LLKT20SP
Business Logistics, full-time studies

Course: LL00ED42

No reservations found for realization LL00ED42-3001!

Objective

You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based services when developing and offering logistics services.

Content

What is logistics service design?
What is the starting point of service design?
How are services differentiated based on customers' needs?

Evaluation

Students are able to
- use professional vocabulary and concepts in an expert way in different situations.
- evaluate operations in customer, user and target group situations.
- choose appropriate models, methods, software and techniques according to the purpose and justify these choices.

Course material

Ilmoitetaan myöhemmin opintojakson Learn-alustalla

Timing of exams and assignments

Ei tenttiä

Student workload

Luennot 12,5 h
Itsenäinen työskentely 122,5 h

Course part description

Luennot
Logistiikan palvelumuotoilu -projektityö (ryhmätehtävä)

Evaluation scale

1-5

Assessment methods and criteria

Logistiikan palvelumuotoilu -projektityö (ryhmätehtävä) on 100% opintojakson arvosanasta.

Qualifications

Customer-Oriented Marketing