Customer encounter and customer's rights and responsibilities (5 cr)
Code: WM00EJ77-3002
General information
- Enrollment
-
08.04.2024 - 21.04.2024
Registration for the implementation has ended.
- Timing
-
02.09.2024 - 31.12.2024
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual portion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- Department of Business
- Campus
- Ecampus
- Teaching languages
- English
- Seats
- 20 - 60
- Degree programmes
- Degree Programme in Wellbeing Management
- Teachers
- Mirka Loponen
- Teacher in charge
- Mirka Loponen
- Groups
-
WMMI22SPWellbeing Management, full-time studies
- Course
- WM00EJ77
Realization has 10 reservations. Total duration of reservations is 40 h 0 min.
| Time | Topic | Location |
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Tue 10.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Fri 13.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Tue 17.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Wed 18.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Thu 19.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Fri 20.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Tue 24.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Wed 25.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Thu 26.09.2024 time 10:00 - 14:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Fri 27.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
|
Changes to reservations may be possible.
Objective
You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
Content
What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
Evaluation scale
1-5