Customer encounter and customer's rights and responsibilities (5 cr)
Code: WM00EJ77-3002
General information
Enrollment
08.04.2024 - 21.04.2024
Timing
02.09.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Liiketalouden koulutusyksikkö
Campus
Ecampus
Teaching languages
- English
Seats
20 - 60
Degree programmes
- Degree Programme in Wellbeing Management
Teachers
- Mirka Loponen
Teacher in charge
Mirka Loponen
Groups
-
WMMI22SPWellbeing Management, full-time studies
- 10.09.2024 12:00 - 16:00, Customer encounter and customer's rights and responsibilities WM00EJ77-3002
- 13.09.2024 12:00 - 16:00, Customer encounter and customer's rights and responsibilities WM00EJ77-3002
- 17.09.2024 12:00 - 16:00, Customer encounter and customer's rights and responsibilities WM00EJ77-3002
- 18.09.2024 12:00 - 16:00, Customer encounter and customer's rights and responsibilities WM00EJ77-3002
- 19.09.2024 12:00 - 16:00, Customer encounter and customer's rights and responsibilities WM00EJ77-3002
- 20.09.2024 12:00 - 16:00, Customer encounter and customer's rights and responsibilities WM00EJ77-3002
- 24.09.2024 12:00 - 16:00, Customer encounter and customer's rights and responsibilities WM00EJ77-3002
- 25.09.2024 12:00 - 16:00, Customer encounter and customer's rights and responsibilities WM00EJ77-3002
- 26.09.2024 10:00 - 14:00, Customer encounter and customer's rights and responsibilities WM00EJ77-3002
- 27.09.2024 12:00 - 16:00, Customer encounter and customer's rights and responsibilities WM00EJ77-3002
Objective
You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
Content
What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
Evaluation scale
1-5