Customer encounter and customer's rights and responsibilities (5 cr)
Code: WM00EJ77-3002
General information
- Enrollment
-
08.04.2024 - 21.04.2024
Registration for the implementation has ended.
- Timing
-
02.09.2024 - 31.12.2024
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual portion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- Department of Business
- Campus
- Ecampus
- Teaching languages
- English
- Seats
- 20 - 60
- Degree programmes
- Degree Programme in Wellbeing Management
- Teachers
- Mirka Loponen
- Teacher in charge
- Mirka Loponen
- Groups
-
WMMI22SPWellbeing Management, full-time studies
- Course
- WM00EJ77
Realization has 10 reservations. Total duration of reservations is 40 h 0 min.
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Tue 10.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Fri 13.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Tue 17.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Wed 18.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Thu 19.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Fri 20.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Tue 24.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Wed 25.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Thu 26.09.2024 time 10:00 - 14:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Fri 27.09.2024 time 12:00 - 16:00 (4 h 0 min) |
Customer encounter and customer's rights and responsibilities WM00EJ77-3002 |
remote teaching (scheduled)
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Objective
You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
Content
What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
Evaluation
Students can
a. use professional vocabulary and concepts in an expert way in different situations.
b. evaluate information sources critically.
c. work as team members in working life expert duties and identify and describe the problems of the professional field.
Evaluation scale
1-5