Customer encounter and customer's rights and responsibilitiesLaajuus (5 cr)

Objective

You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.

Content

What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?

Evaluation

Students can

a. use professional vocabulary and concepts in an expert way in different situations.
b. evaluate information sources critically.
c. work as team members in working life expert duties and identify and describe the problems of the professional field.