Customer encounter and customer's rights and responsibilitiesLaajuus (5 cr)
Code: WM00EJ77
Credits
5 op
Teaching language
- Finnish
- English
Objective
You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
Content
What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
Enrollment
08.04.2024 - 21.04.2024
Timing
02.09.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Liiketalouden koulutusyksikkö
Campus
Ecampus
Teaching languages
- English
Seats
20 - 60
Degree programmes
- Degree Programme in Wellbeing Management
Teachers
- Mirka Loponen
Teacher in charge
Mirka Loponen
Groups
-
WMMI22SPWellbeing Management, full-time studies
Objective
You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
Content
What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
Evaluation scale
1-5
Enrollment
08.04.2024 - 21.04.2024
Timing
02.09.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Liiketalouden koulutusyksikkö
Campus
Ecampus
Teaching languages
- Finnish
Seats
20 - 60
Degree programmes
- Degree Programme in Wellbeing Management
Teachers
- Mirka Loponen
Teacher in charge
Mirka Loponen
Groups
-
HJMI22SPWellbeing Management, fulltime studies
Objective
You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
Content
What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
Evaluation scale
1-5
Enrollment
06.04.2023 - 21.04.2023
Timing
04.09.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
5 op
Mode of delivery
Distance learning
Unit
Liiketalouden koulutusyksikkö
Campus
Ecampus
Teaching languages
- English
- Finnish
Seats
5 - 50
Degree programmes
- Degree Programme in Wellbeing Management
Teachers
- Haija Muhonen
- Perttu Noponen
Teacher in charge
Haija Muhonen
Groups
-
WMMI21SPWellbeing management, full-time studies
Objective
You understand the content of customer-orientation.
You can describe the customer’s rights and responsibilities in the field of wellbeing.
You can use a customer-oriented way of counseling.
Content
What does customer-orientation mean?
How can you use customer-orientation in interaction?
What are the customer’s rights in the field of wellbeing?
What responsibilities does the customer have in the field of wellbeing?
Materials
Is presented in learning environment.
Teaching methods
Online studies during course implementation. Previous higher education studies may replace the course and can be discussed at the beginning of the course implementation.
Employer connections
-
Exam schedules
Is presented in learning environment.
Student workload
135 h
Content scheduling
Division into themes according to the content.
Evaluation scale
1-5
Assessment methods and criteria
Assessment relies on a specific assessment matrix.