Study Guide

Objective

You know the characteristics of reception work in different operating environments.
You know the clients' care path and the basics of service guidance.
You can support clients in the service process.
You can assess the need for treatment in your local and remote practice and consult doctors based on the assessment.
You can use electronic services and communication technology.
You use evidence-based information in decision-making.
You support clients in self-care and in using electronic services.
You can prioritise tasks flexibly according to the situation.
You can assess the effectiveness of guidance.
You can consider cultural diversity in work communities and in nursing.

Content

How to assess clients' need for care at a local, telephone, chat and video reception?
How to use e-services and communication technology?
What is nurses' role in client assistance?
How to ensure that your decision-making is evidence-based?
How to ensure sufficient information about clients' situations when consulting doctors?
How to prioritise and organise activities?
How to assess the effectiveness of guidance?
How to consider cultural diversity in work communities and in nursing?