Study Guide

Objective

You know how to lead yourself and develop your employee skills.
You can work in accordance with the principles of sustainable development.
You understand your role in maintaining and developing the client service experience, quality of operations and reputation of organisations.
You know the possibilities of developing the operations of organisational units and know how to utilise them.
You are familiar with the key legislation in your field and have the capacity to promote occupational safety and wellbeing in work communities.
You know the procedures of work communities in dealing with challenging situations.
You know the leadership practices of your field and are aware of their connection to the quality of services and the functionality of work communities.
You can contribute to the strengthening of effective leadership practices.

Content

What do employee skills mean in your work?
How do you take sustainability into account in your work?
How do you contribute to building organisations' reputation, brand, and client service experience?
How are development proposals taken to the operational level in organisational units?
How do you promote occupational safety and wellbeing in work communities?
How do you deal with challenging situations in work communities?
How do you contribute to leadership that promotes the functionality of work communities?
What is good leadership and how can I enable it as an employee?