Digital skills in hospitality service productionLaajuus (5 cr)
Code: MR00DU67
Credits
5 op
Objective
You know the possibilities and challenges of technologies producing hospitality services.
You can describe and choose suitable digital solutions for different hospitality services.
You can define the effects of digitization on service costs, quality, usability and customer experience.
You can plan and implement a development task related to hospitality business using digital technology.
Content
What kind of digital solutions can you use in hospitality service production?
How can digital solutions improve the competitiveness of service production?
How can you define the effects of digitization on service costs, quality, usability and customer experience?
The course involves a practical project with a case company or organization (3 ECTS credits).
Enrollment
08.04.2024 - 21.04.2024
Timing
02.09.2024 - 20.12.2024
Number of ECTS credits allocated
5 op
Virtual portion
3 op
RDI portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Campus
Mikkeli Campus
Teaching languages
- English
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Natalia Kushcheva
Teacher in charge
Natalia Kushcheva
Groups
-
MRMI22KVTourism and Service Business, online studies
-
MRMI22SPTourism and Service Business, full-time studies
-
MRKT22SVTourism and service business, online studies
Objective
You know the possibilities and challenges of technologies producing hospitality services.
You can describe and choose suitable digital solutions for different hospitality services.
You can define the effects of digitization on service costs, quality, usability and customer experience.
You can plan and implement a development task related to hospitality business using digital technology.
Content
What kind of digital solutions can you use in hospitality service production?
How can digital solutions improve the competitiveness of service production?
How can you define the effects of digitization on service costs, quality, usability and customer experience?
The course involves a practical project with a case company or organization (3 ECTS credits).
Materials
Available in Learn.
The course page includes course information as well as PDF or online articles and text-books.
Teaching methods
According to the schedule, orientation lecture, theme lectures, project work, digital study experience (museum or similar).
The course involves a quiz, an analyzing task, small practical project with a case company or organization.
Employer connections
For course assignments it is recommended to use or perform RDI cases and examples from work environment.
Exam schedules
The course will include scheduled tasks which must be completed by the certain deadline. The deadlines of each assignment will be indicated in the course page in Learn.
Course assignments could be written in Finnish or English.
International connections
The course has many links to the international business cases, examples and related material.
Student workload
The course is 5 ECTS. 1 ECTS means approximately 27 hours of student work related to studying the course material, fulfilling the course assignments and acting as a group member.
Content scheduling
In this course we’ll review the following themes:
- Digital solutions in hospitality business
- Virtual tourism and virtuality in hospitality business
- Gamification as a part of service production
- Digital customer journey
- Considering customer experience satisfaction
Evaluation scale
1-5
Assessment methods and criteria
Students can
use professional vocabulary and concepts in an expert way in different situations.
evaluate information sources critically.
work as team members in working life expert duties and identify and describe the problems of the professional field.
evaluate operations in customer, user and target group situations.
choose appropriate models, methods, software and techniques according to the purpose and justify these choices.
apply critically the ethical principles of the professional field in different situations.
Enrollment
06.04.2023 - 21.04.2023
Timing
04.09.2023 - 18.12.2023
Number of ECTS credits allocated
5 op
Virtual portion
3 op
RDI portion
3 op
Mode of delivery
40 % Contact teaching, 60 % Distance learning
Campus
Mikkeli Campus
Teaching languages
- English
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Marjut Kasper
- Natalia Kushcheva
Teacher in charge
Marjut Kasper
Groups
-
MRKT21SVTourism and service business, online studies
-
VOMITO23STourism, exchange students
-
MRMI21KVTourism and Service Business, online studies
-
VOMIIB23SInternational Business, exchange students
-
MRMI21SVTourism and Service Business, online studies
-
MRMI21SPTourism and Service Business, full-time studies
Objective
You know the possibilities and challenges of technologies producing hospitality services.
You can describe and choose suitable digital solutions for different hospitality services.
You can define the effects of digitization on service costs, quality, usability and customer experience.
You can plan and implement a development task related to hospitality business using digital technology.
Content
What kind of digital solutions can you use in hospitality service production?
How can digital solutions improve the competitiveness of service production?
How can you define the effects of digitization on service costs, quality, usability and customer experience?
The course involves a practical project with a case company or organization (3 ECTS credits).
Materials
Available in Learn
Teaching methods
According to schedule, orientation lecture, theme lectures, project work, Virtual lunch (VR) experience or similar study tour
In this course we’ll review following themes
1. Digital customer journey
2. Digital solutions in hospitality service production
3. Virtuality and virtual tourism
4. Gamification as a part of service production
The course involves a quiz, an analyzing task, small practical project with a case company or organization (Thing Link, Seppo game platform, VR/AR)
Employer connections
*
Evaluation scale
1-5
Assessment methods and criteria
Students can
use professional vocabulary and concepts in an expert way in different situations.
evaluate information sources critically.
work as team members in working life expert duties and identify and describe the problems of the professional field.
evaluate operations in customer, user and target group situations.
choose appropriate models, methods, software and techniques according to the purpose and justify these choices.
apply critically the ethical principles of the professional field in different situations.
Enrollment
22.08.2022 - 28.08.2022
Timing
29.08.2022 - 18.12.2022
Number of ECTS credits allocated
5 op
Virtual portion
4 op
RDI portion
2 op
Mode of delivery
20 % Contact teaching, 80 % Distance learning
Campus
Mikkeli Campus
Teaching languages
- English
Seats
20 - 40
Degree programmes
- Degree Programme in Tourism and Service Business
Teachers
- Marjut Kasper
- Natalia Kushcheva
Teacher in charge
Marjut Kasper
Groups
-
MRMI20SP
-
MRKT20SVTourism and service business, online studies
-
MRMI22SD
-
MRMI20KPTourism and Service Business, full-time studies
-
MRMI20SVTourism and Service Business, online studies
Objective
You know the possibilities and challenges of technologies producing hospitality services.
You can describe and choose suitable digital solutions for different hospitality services.
You can define the effects of digitization on service costs, quality, usability and customer experience.
You can plan and implement a development task related to hospitality business using digital technology.
Content
What kind of digital solutions can you use in hospitality service production?
How can digital solutions improve the competitiveness of service production?
How can you define the effects of digitization on service costs, quality, usability and customer experience?
The course involves a practical project with a case company or organization (3 ECTS credits).
Materials
Learning material on the Learn platform
Teaching methods
According to schedule, orientation lecture, theme lectures, project work, presentations.
In this course we’ll review following themes
1. Digital customer journey
2. Digital solutions in hospitality service production
3. Virtuality and virtual tourism
4. Gamification as a part of service production
The course involves an analyzing tasks (3 ECTS) and small practical project with a case company or organization (2 ECTS )
Employer connections
The employment partnership company will be announced later
Student workload
135 hours
Evaluation scale
1-5
Assessment methods and criteria
Students can
use professional vocabulary and concepts in an expert way in different situations.
evaluate information sources critically.
work as team members in working life expert duties and identify and describe the problems of the professional field.
evaluate operations in customer, user and target group situations.
choose appropriate models, methods, software and techniques according to the purpose and justify these choices.
apply critically the ethical principles of the professional field in different situations.