SCM service designLaajuus (5 cr)
Code: SCM0FH81
Credits
5 op
Objective
You understand the principles of customer oriented service design.
You understand the importance of differentiating customer- or need-based of services when developing and offering logistics services.
Content
What is logistics service design ?
What is the starting point of services design?
How are the services differentiated based on customers' needs?