Customer service and salesLaajuus (5 cr)

Objective

You are able to describe and understand the company's customer service concept.
You are able to define what factors contribute to good customer service.
You are able to define how customer service and sales should be carried out.
You are able to understand the sales process phases and to act appropriately in the different stages of the process.

Content

What is a company's customer service concept?
What are the components of good customer service?
How are customer service and sales work carried out?
What are the aspects of and stages in the sales process?

Accomplishment methods

Students can
a) know how to consistently use vocabulary related to customer service and sales.
b) look for information in the key information sources of the field.
d) identify interrelated tasks related to customer service and sales.